The problem
Your BDC works business hours.
Your BDC is good with the leads it can reach. Leads that land at night wait until morning. Buyers who go quiet after a week stop hearing from anyone.
57% of leads arrive after the showroom closes. Every one of them is a buyer your BDC never got to talk to first.
Does it replace my BDC?
It covers what your BDC can't reach.
Sales Assist AI answers every lead the moment it lands and keeps following up for months. Your BDC gets the buyers who are ready to talk.
When someone on your team takes over a conversation it steps back. If they go quiet it reminds them.
Lakeshore Motors
Text messageTue 7:48 PM
Can I talk to someone about lease options on the CR-V?
Of course. Someone from our team will reach out shortly. Is the Hybrid EX-L the one you are looking at?
Yes the grey one
7:53 PMTaylor from your BDC claimed the lead
What about service and parts leads?
Every lead goes to the right department.
Leads are sorted as they arrive. Sales leads get Sales Assist AI right away. Service and parts leads go straight to those teams.
A store can also have unclaimed sales leads assigned to whoever has the fewest open leads. Nobody has to play traffic cop.
This morning's leads
- 2025 CR-V Hybrid inquiry
- Answered by Sales Assist AI
- Brake noise on a 2019 Accord
- Sent to Service
- Winter tires for a Tucson
- Sent to Parts
- Test drive booked on an HR-V
- On the claim list for sales
Will it get the details right?
It knows new, certified and used.
Every car is sold as what it is. Sales Assist AI never calls a car certified unless your listing says so.
When a buyer asks about a recall it checks the public recall list for that model and year. Then it sends them to your service team to confirm by VIN.
Lakeshore Motors
Text messageWed 8:15 PM
Does the 2021 Tucson have any recalls?
I checked the public recall list for the 2021 Tucson. There is one open campaign for that model year. Our service team can confirm by VIN whether this car has had it done. Want me to ask them?
Yes please
Request sent to the service team
Who controls it?
Managers stay in control.
Salespeople see their own leads. Managers see the pipeline and reports and can reassign any lead.
Access is enforced on our servers for every login. The store sets its own hours and booking rules.
Who sees what
- Salespeople
- Their own leads and new ones to claim
- Managers
- The pipeline and reports
- Admins
- Store hours and booking rules
Questions
What GMs ask us
We already have a BDC. Why add this?
It covers nights and weekends and the long follow-up nobody has time for. Your BDC spends its day on buyers who are ready.
Will it step on my BDC or my salespeople?
No. The moment someone on your team types a reply it steps back on that thread.
Can it answer in French?
Yes. It replies in English or natural Quebec French, in the language the buyer wrote in.
What about texting rules in the US?
We register your texting number with US carriers for you. Every buyer is told up front that they are talking to the store's AI assistant.
How long does setup take?
Days, and we do it. We connect your lead sources and your inventory and set your hours and rules.
Lakeshore Motors is a demo store. Names, cars and numbers are made up.