The problem
Your agents spend the day chasing people who never answer.
Most of a BDC day goes to calls and texts nobody returns. The buyers who are ready to come in wait in the same queue as everyone else.
Leads drop after day three because nobody has time to keep going. You find out at the end of the month.
What does my team still do?
Agents spend the day on live conversations.
Sales Assist AI answers every new lead and works the follow-up for months. It books visits on your calendar and sends the reminders.
Your agents step in when a buyer is ready or asks for a person. An agent types a reply and the AI steps back on that thread.
Lakeshore Motors
Text messageThu 2:40 PM
Would you take less if I pay cash?
That one is for someone from our team. I'm getting them for you now. Is the CX-5 GT still the one you want?
Yes the GT
2:42 PMAlex claimed the lead
Can my team steer it?
Your team's notes steer every lead.
When an agent leaves a note on a lead, Sales Assist AI reads it before the next message goes out. A note like "has to sell their car first" changes what it says and when.
Notes also move a lead between Hot, Warm and Cool. Your agents see at a glance who is close to buying.
Dana Cole
Tue 3:10 PM
Alex added a note that Dana has to sell their car first
Tue 3:10 PM
Moved from Hot to Warm
Tue 3:11 PM
Next text: Fri 10:00 AM
Fri 10:00 AM
Asked Dana how the private sale is going
Fri 11:20 AM
Dana sold their car and booked a visit
Who gets which lead?
Booked visits land in front of your team.
When the AI books a visit the lead goes straight to the claim list. A rep claims it in one tap.
You can also have unclaimed leads assigned after a set time. Each one goes to the salesperson with the fewest open leads.
Jordan Lee
Booked by Sales Assist AI
- Visit
- Saturday at 11 for a test drive
- Car
- 2023 Mazda CX-5 GT
- Trade
- 2017 Honda Civic with 112,000 km
- Heat
- Hot
Can I see how it is working?
Reports in the numbers you already run the BDC on.
Reports show response time and appointments set. They also show the show rate and how many leads turned into a visit.
You see the replies it sent while the store was closed. Lead sources are ranked by how many of their leads close.
Lakeshore Motors
Last 30 days
- Response time
- 9 seconds
- Appointments set
- 38
- Show rate
- 71%
- Leads to a visit
- 24%
Questions
What GMs ask us
Does it take work away from my agents?
It takes the chasing off their plate. Your agents spend their time on buyers who are ready to talk.
Can my agents take over a conversation?
An agent types a reply and the AI steps back on that thread. It keeps listening and records anything the buyer tells your agent.
What if nobody picks up a handoff?
Your team is alerted again at 15 minutes. A manager is pulled in at 45 minutes and again at four hours, then once a day until someone claims it.
What do agents see when they pick up a lead?
They see the whole conversation and the car the buyer wants. The trade, how they plan to pay and their timing are on the same card.
Can I set the hours and the rules?
You set the store hours and the booking slots. You also choose when the AI hands a lead to a person.
What if an agent says they will call and does not?
Sales Assist AI keeps track of it. If nothing happens on the thread the lead is released and flagged for a person again.
Lakeshore Motors is a demo store. Names, cars and numbers are made up.