Example conversations
A dashboard shows you what a vendor counts. These are the texts. One example for each moment that trips up a BDC, from a demo store called Maple Motors.
Maple Motors
11:42 p.m.
Is the grey RAV4 XLE still available?
Hi Jordan, this is the AI assistant at Maple Motors. Yes, the 2023 RAV4 XLE in grey is here, listed at $34,990 with 41,200 km. Want a few photos, or a time to see it?
Photos please
Sending four now, all of this exact car. Saturday morning is open if you want to drive it.
Answered right away, at the listed price. The first message says it is the store's AI assistant.
Maple Motors
What would my payments be? I have about $3,000 down.
Payments depend on the lender and your credit, so I can't quote them by text. Someone from our team can run real numbers with you at the store in a few minutes. Would Saturday at 11 or 2 work?
No payments, rates or credit by text. It moves the buyer toward a visit instead.
Maple Motors
What would you give me for my 2017 Civic? About 120k.
Our team gives trade numbers in person after a quick look, so you get a real figure. Is it the LX or the EX? I'll note it so they're ready when you come in.
EX
No trade numbers by text. It still gathers what the appraiser needs.
Maple Motors
Day 9
Jordan, the grey RAV4 you asked about sold this morning. The closest match is a 2022 RAV4 XLE in silver, 38,000 km, $33,490. Want photos?
Yeah send them
They hear it first, the same day, with the closest match on your lot.
Maple Motors
Day 40
The silver RAV4 you looked at came down $1,000 today, to $32,490. Still shopping?
Actually yes. Can I come Thursday?
Thursday works. I have 4:30 or 6:00. Which is better?
Every follow-up carries real news. A price drop is a reason to write.
Maple Motors
Does the Tucson have any recalls?
I checked the public recall list for the 2021 Tucson. There is one open campaign for that model year. Our service team can confirm by VIN whether this car has had it done. Want me to ask them?
It checks the public recall list for that model and year, then sends the buyer to the store to confirm by VIN.
Maple Motors
Does it come with the roof rack?
I don't want to guess on that one. I've asked the team to check the car, and I'll text you as soon as they do.
Your team gets a request: check for a roof rack on the 2023 RAV4.
If the listing does not say, it asks your team instead of guessing.
Maple Motors
Can I just talk to someone?
Of course. I'm looping in someone from our team. They'll reach out shortly.
Your team is alerted. The thread waits for whoever claims it.
It pages your team right away and hands over the whole conversation.
Maple Motors
Please only text after 5, I'm at work.
Got it. I'll only text after 5 from now on.
It understands requests in plain words, not only STOP.
Maple Motors
Wrong number, I never asked about a car.
Sorry about that. I've removed this number and won't text it again.
It apologizes once and never texts that number again.
Examples from a demo store. Names, prices and cars are made up. Sales Assist AI writes every message itself, from the conversation and your live inventory, and code checks it before it goes out.
Thirty minutes. You see it answer, follow up and book, start to finish.
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